Using RoboHelp 2019



What's covered?

This topic describes issues and some of the bugs encountered with RoboHelp 2019. It will be a mix of things that I have found, things that others have found and links to useful bits of information to help you on your way.

The more people who report a bug or request a feature, the more likely it is to be actioned. So if you see a bug below that you have encountered, please follow this link.

The rows with a darker background indicate bugs that have been fixed in a patch. It does not follow the other items are bugs that have not been fixed. Some will be "how to" items.







04 Feb 2020

Peter Grainge

Editing the footer links the Orange or Dark frameless outputs.

To open a web page

To open a web page, use File Explorer to locate homepagefooter.htm and topicfooter.htm in your source files. Open them in a text or HTML editor. You will see for each link. Change that to the web page URL that you want.

To open a topic within your project

  1. Create your topic in the root of the project. Check Exclude from Search in Properties.
  2. Add the topic to the TOC so that it uploads. Check Hide In Output in Properties.
  3. Using File Explorer, locate homepagefooter in the source files. It should be in publish/skins/skinname.
  4. Open it in a text or HTML editor and change to the relative path as it will be in the output.
    With the topic in the root, the link will be ..\..\yourtopicname.htm. You can set the full URL if you prefer.
  5. Repeat steps 4 and 5 for topicfooter.htm.
  6. Save, generate and publish.

Re Step 1 - Creating your topic in the root makes the subsequent steps easier. You don't have to exclude the topic from search results but why would you want a user to find it that way?

Re Step 2 - Topics only get into the output if they are in the TOC. That's how 2019 works. You don't want the users to see it there so check Hide in Output.

In the demo I have only set up the Contact Us link but they all work the same way.

Click here to see the demo.

Click here to download the project.


01 Feb 2020


Change breadcrumb separators in frameless outputs.

See this forum thread


01 Feb 2020


Spacing between TOC entries in PDF output.

For the line spacing between TOC Items amend pdf.css as below.

For the whole TOC

p.pdf-toc {

line-height: 1.0;


For a particular level

p.pdf-toc-level1 {

line-height: 1.0;


The default value is 2.0 for line-height of each TOC item.


01 Feb 2020


Problems with Trados files in 2019 Classic.

See this forum thread.


01 Feb 2020

Amber Boughen

Google Analytics with RoboHelp 2019.

See this forum thread.


01 Feb 2020


Add a button to a responsive skin to open a web page in the topic area.

See this forum thread. Note that it will not work in a Frameless skin and many sites do not allow their pages to be opened in a frame.


01 Feb 2020


Tables in topics do not have borders but borders show in PDF outputs.

This is the code for the table where I found the problem. Remove the attribute border-"1" and the PDF will be OK.

<table border="1" cellpadding="1" cellspacing="1" style="border-collapse:collapse;width:100%;border-width:1px;border-style:none;border-color:transparent">


01 Feb 2020

Peter Grainge

Fixed Issues.

Many issues and enhancements have been issued during the lifetime of RoboHelp 2019 New UI. If you are having problems, the first thing to do is check you have the latest update applied. Click Help > Updates.

Click here for a full list of what has been fixed.


If you find the information and tutorials on my site save you time figuring it out for yourself and help improve what you produce, please consider making a small donation.

Topic Revisions


Changes to this page

01 Feb 2020

New topic.

New items will not be listed here as they are apparent from the date.