Questions are always best raised on a forum such as Adobe's RoboHelp forum.
I see most posts there and I respond via the forums if I can help.
Because too many people have ignored the above, I now have to insist that you either:
Subject to one of those conditions being met, email me using the link below. I try to respond to all emails promptly, even if it is just an acknowledgement to start with. I am U.K. based so please allow for any time zone differences. My current time is shown below. Sometimes I reply only to have the email bounce so if you do not hear from me, please resend from another address. If your email is coming from an outlook.com or hotmail.com address, please add the grainge.org and grainge.info domains to your safe senders list.
Please do not send any attachments to emails. Files should be sent via wetransfer.com (2gb limit) or some similar service. Include a link to the forum post where applicable.
See the image below if you are having difficulty posting to the forum.
Provided you have read the above,