Questions and Feedback

Please do not email me without reading this page. You will likely not get a reply!

Also I may not be able to reply to AOL addresses. AOL advise me they have cleared their filters but if you don't get a reply, try from a non AOL address.

Questions

Despite asking people to post to forums first, I continue to get direct questions that are better raised in forums such as Adobe's RoboHelp forum or the HATT forum on Yahoo. I see most posts there and I respond via the forums if I can help. This makes the information available to everyone and it often means you get a quicker reply with the opinions of a number of people.

Because my requests have been ignored by too many people, I now have to insist that you either:

• Include a link to a forum post and explain why that has not helped you.

OR

• Explain why you cannot raise your question in a forum.

Subject to one of those conditions being met, email me using the feeback link below. I try to respond to all emails promptly, even if it is just an acknowledgement to start with. I am U.K. based so please allow for any time zone differences. My current time is shown below. Sometimes I reply only to have the email bounce so if you do not hear from me, please resend via another address.

Please do not send any attachments. Files should be sent via www.cutesendit.com (100mb limit) or some similar service. Include a link to a forum post where applicable.

Feedback

To provide feedback, .

My Local Time

Alternative contact if emails rejected