Create an RMA for a Control Number

When you click RMA in the Control Number Inquiry (SNQ) or Service Agreement Tracking Maintenance (WTM) program or click the icon to the far-right of the Ship-to field in the RMA Maintenance (RMA) program you can view current RMA details or create an RMA directly from the selected item and control number.

Enter data in these fields:

Field Name	Type / Max Length	Action / Description
Serial number	Required 16 alphanumeric	Enter the item's lot or serial control number or click the Lookup icon and use the standard lookup options to select the control number from a list. Note If the control number is on-hand in another branch, open on another RMA, or not yet sold, the system will not create the RMA.
RMA customer	Required 10 alphanumeric	Enter the customer's number receiving the returned inventory or click the Lookup icon and use the standard lookup options to select the customer from a list. Note If this is a sales order, the customer number is entered for you.
Force repair?	Optional	For a non-inspected item, select to automatically create a repair order even if the item is not replaced.
Non-returned item?	Optional	Select if the item is not returned and the serial number is morgued (no longer available) or leave blank if the inventory is returned.

Click OK.

The program displays the message RMA [number] has been created

Choose the appropriate options:

Do This

Save your changes and return to the program

Click OK.

Exit and return to the program

Click Cancel.

Change an address

Click Address and then:

Click	To
Ship-to	Change the ship-to address
Bill-to	Change the billing address
Copy ship-to	Copy the ship-to address to the bill-to; click Yes to confirm
Back	Exit without changing

Apply your manually entered control number

Click Refresh.

Exit the program

Click Quit.

If using the RMA Maintenance (RMA) program, return to Enter an RMA Not Attached to an Invoice. If using the Service Agreement Tracking Maintenance (WTM) program, return to Enter a Service Agreement.