Cancel a Sales Order

Use the Sales Order Maintenance (OE) program to cancel a sales order. You can use this option to remove an order that was entered in error (for example, an received by fax that duplicates an order received by phone). However, you should consider closing the order instead. See Close a Sales Order, Quotation, or RMA. See Background and Road Map for more information.

  1. Enter the number of the sales order that you want to cancel or click the Lookup icon and use the standard lookup options to select the order from a list.

  2. Click Lines to display the lines on this order.

  3. Select a line and click Delete.

  4. Click Delete.

    Note
    If you delete a sales order line that has a related requisition (not a released transfer or order), the system deletes the requisition and resolves the obligation and committed quantities accordingly.

  5. Repeat steps 3 and 4 until you delete all lines.

  6. Click Exit.

  7. Click OK. The program prompts This order has no lines or total amounts.  Do you want to cancel this order?

  8. Click Yes to cancel this order or click No to retain the order header. If you click Yes, the program prompts Reason code.

  9. Select a reason code that explains why you are cancelling the order. The program prompts Is the reason code correct?

  10. Click Yes to accept this reason code, click No to change the reason code, or click Cancel to end the action. See Sales Order Header.