Attach a Credit to an Invoice After Entering Returned Items

This procedure assumes that you have clicked or entered New, entered the customer's number, and selected Credit memo as the one-step transaction type.

Field Name	Type / Max Length	Action / Description
Apply to existing AR document	Required 12 alphanumeric	Leave blank to attach later.
Trn	Required 3 numeric	Accept the displayed transaction number.
Type	Required 2 alphanumeric	Accept the displayed transaction type.

The program prompts Do you want to create a credit memo?

Click Yes to confirm, click No to change the one-step transaction type, or click Cancel to start over. When you click Yes, the program displays the order header.
Press F10 twice.
Click Lines or OK. The program displays the message Order number [number] has been created.
Click OK to acknowledge. The program displays the first line.
Enter data in these fields:

Field Name	Type / Max Length	Action / Description
Line number	Required 3 numeric	Accept the displayed line number.
Item number	Required 30 alphanumeric	Enter the item the customer returned.
Qty open	Required 11 numeric	Enter a negative number for the quantity the customer returned.
Selling price	Conditional 14 numeric in the format 999999999.99999	Press F10 to accept the selling price for this customer, item, and quantity or enter a price if you are giving partial credit. The credit amount will be: Qty open x Selling price. For example, if the Qty open is- 2 and the selling price is 50.00, the credit will be: -2 x 50.00 = 100.00.

Press F10 when you complete data entry.
Click OK. The Inventory Obligation Selector displays.
Click Sel to return the item to inventory.

Click Location and enter data in these fields if the item is controlled:

Field Name	Type / Max Length	Action / Description
Serial / Lot number	Required 16 alphanumeric	Enter the item's lot or serial control number.
Wh / Bin location	Conditional 2 alphanumeric 8 alphanumeric	Enter the warehouse and bin location where you stock this item.
Quantity in group	Required 11 numeric	Accept the displayed quantity or enter a different quantity for this control number or location.

Press F10 when you complete data entry.
Enter the next serial number, another lot number, or a different location and quantity. If the program displays the message Location [number] does not exist; is this correct?
1. (Conditional) Click Yes to confirm, click No to change a field, click Cancel to exit.

Click Exit. The program prompts you to enter another line.

Enter another item or clear the Line number field to exit.
Click Exit.
(Optional) Click Other info, click Modify, and select a reason code for the Memo reason field. Press F10.
Click Attach.
Enter data in these fields:

Field Name

Type / Max Length

Action / Description

Apply to existing AR document

Required
12 alphanumeric

Enter the invoice number or click the Lookup icon to select the invoice from a list.

When you click the Lookup icon, you can:

Click	To
Select	Attach this credit to the selected invoice.
Invoice	Display the selected invoice. See Display AR Invoices. Click OK to return to the list of invoices.
Options	Switch the display between open invoices (not paid) and all invoices.
Cancel	Exit without attaching this credit to an invoice.

Trn

Required
3 numeric

Accept the displayed transaction number.

Type

Required
2 alphanumeric

Accept the displayed transaction type.

The program prompts Do you want to attach this memo to invoice [number]?

Click Yes to confirm or click No to change the invoice number.
Click OK after you click Yes.
(Optional) Click Shipping info and enter the amount the customer is to be credited for freight and/or miscellaneous charges. A positive amount increases and a negative amount decreases the amount the customer owes. For example, for a 15.00 credit, enter -15.00.
Click Confirm.
Choose the appropriate options:

To	Do This
Display the selected record	Click OK.
Display the previous record in the file	Click Prev.
Display the next record in the file	Click Next.
Enter a new order	Click New.
Exit the program	Click Exit.