RoboHelp 2020

If you select Advanced Formatting you may find issues with getting the numbering correct.

1. Create a new list style. In the UI click Advanced Formatting.>
2. Click the Increase Indent once to increase the indent.
3. Now decrease to set it back to the default.
4. Configure Level 1 as required.
5. Change to Level 2 and click Advanced Formatting.
6. Repeat Steps 2 to 4.
7. Configure that level.

Rebecca found that if she added a search keyword in the dialog when creating a topic or in Topic Properties, RoboHelp crashed.

This has been looked into by Adobe who found the issue is intermittent. That is being looked into. When I tested this I too found differing results. It is important to note that even if RoboHelp does not crash, when a search keyword is added in the New Topic dialog it will not show in Topic Properties or the code. For that reason you try to add Search keywords via Topic Properties only until this issue is fixed. If RoboHelp does not crash, then the keyword should work. Check Topic Properties.

See this bug report.

RoboFan reported that when he searched a merged help project with a string in quotes, no results were returned. I have tested and found the same problem. It has been reported at RH-10143. Please add your vote if you encounter the same problem.

Sometimes when you try to open your CSS or when you try to switch from source view to author view you will see a warning the the CSS cannot be parsed. There can be many reasons for that but one to look for is @media styles. If you comment these out by inserting /* before the style and */ after it, in many cases that will fix the issue. That has been reported at RH-10142 so vote for it if that is the reason you encounter the problem.

If you want to know the search priority, see this forum post. In particular the section starting Search algorithm has changed

Two issues have been reported.

- If you select the P tag in the Styles Panel, the style shown in the Styles panel is None. In source view you will see that class="null" is applied.

- A paragraph has a class applied but if the P tag is selected in the Styles Panel to remove the class, it remains applied and shows as the selected style in Styles panel.

Solution = Click None in the Styles Pod.

RoboHelp is not removing the class as it should. Adobe are aware and this will be fixed in an update.

This was an issue in the initial release of 2020 which shows as 2020.0 if you click the Help menu.

This was explained in the forum announcements. Go to Adobe - Support : RoboHelp Support Center : Service Releases and download the latest version from there. As with all updates, you only need to apply the latest available as that includes all previous updates. In fact it is a full installation so if you have uninstalled RoboHelp, just apply the latest update.

When a project is created no Stop Words are shown in the Output options. This caught David until he found the stop words are applied by default. By adding a stop list for his project language he was then able to edit them.

Be aware that PhoneGap, which was used to generate Mobile Apps, was closed on 1 October 2020. See this PhoneGap Blog

It is no longer possible to produce a mobile app using that workflow. New presets will have to be created with different fields reflecting the new way that mobile apps need to be generated. It is likely that you will need developer assistance as it is a far more complex procedure.

Adobe identifed a problem with command line generation. It was fixed in the updates.

This issue in 2020.0 was fixed in the updates.