RoboHelp 2020



What's covered?

Links to information about RoboHelp 2020 (Released 14 July 2020).

RoboHelp 2020 Features

RoboHelp 2020 no longer ships with a Classic version and is available on a subscription only licence. The new version is described in the RoboHelp Tour.


Adobe's Product Information

Adobe's Blog with a number of short videos.

John Daigle's Quick Start Tutorial It's about one hour long and covers all the key aspects of RoboHelp 2020.

John Daigle's Advanced Tutorial Also about an hour long going into more detail about specific features.

RoboHelp 2020 Issues and Tips

This section describes some of the issues and bugs encountered with RoboHelp 2020 along with useful bits of information to help you on your way.

If you are looking for something you cannot see, try the Using 2019 topic.






09 Sep 2020

Peter Grainge

Mobile App Creation.

Be aware that PhoneGap, which was used to generate Mobile Apps, was closed on 1 October 2020. See this PhoneGap Blog

It is no longer possible to produce a mobile app using that workflow. New presets will have to be created with different fields reflecting the new way that mobile apps need to be generated. It is likely that you will need developer assistance as it is a far more complex procedure.


25 Jul 2020


Can't generate a CHM output.

If you have installed 2020 on a machine that has not previously had a Classic version of RoboHelp installed, you will not be able to generate a CHM output. See this thread.


20 Jul 2020


Problems with Command Line Generation.

Adobe have identifed a problem with command line generation in this release and advised that it will be fixed in Update 1. I don't have a date for that.


17 Jul 2020

Peter Grainge

Can't access the new Review feature?

You need to install the Creative Cloud Desktop app. You can download it from Adobe's site.


17 Jul 2020

Peter Grainge

RoboHelp 2020 freezes on opening.

This happens the first time after rebooting the device. Kill RoboHelp in Task Manager and it will then open correctly until the next reboot. This will be fixed in Update 1.


If you find the information and tutorials on my site save you time figuring it out for yourself and help improve what you produce, please consider making a small donation.

Topic Revisions


Changes to this page

14 Jul 2020

New topic.

New items will not be listed here as they are apparent from the date.