RoboHelp 2020



What's covered?

Links to information about RoboHelp 2020 (Released 14 July 2020).

RoboHelp 2020 Features

RoboHelp 2020 no longer ships with a Classic version and is available on a subscription only licence. The new version is described in the RoboHelp Tour.


Adobe's Product Information

Adobe's Blog with a number of short videos.

John Daigle's Quick Start Tutorial It's about one hour long and covers all the key aspects of RoboHelp 2020.

John Daigle's Advanced Tutorial Also about an hour long going into more detail about specific features.

RoboHelp 2020 Issues and Tips

This section describes some of the issues and bugs encountered with RoboHelp 2020 along with useful bits of information to help you on your way.

If you are looking for something you cannot see, try the Using 2019 topic.






14 Dec 2020

Peter Grainge

Check for Updates goes to Creative Cloud

This was an issue in the initial release of 2020 which shows as 2020.0 if you click the Help menu.

This was explained in the forum announcements. Go to Adobe - Support : RoboHelp Support Center : Service Releases and download the latest version from there. As with all updates, you only need to apply the latest available as that includes all previous updates. In fact it is a full installation so if you have uninstalled RoboHelp, just apply the latest update.


14 Dec 2020


Stop Words applied even though none created.

When a project is created no Stop Words are shown in the Output options. This caught David until he found the stop words are applied by default. By adding a stop list for his project language he was then able to edit them.


09 Sep 2020

Peter Grainge

Mobile App Creation.

Be aware that PhoneGap, which was used to generate Mobile Apps, was closed on 1 October 2020. See this PhoneGap Blog

It is no longer possible to produce a mobile app using that workflow. New presets will have to be created with different fields reflecting the new way that mobile apps need to be generated. It is likely that you will need developer assistance as it is a far more complex procedure.


25 Jul 2020


Can't generate a CHM output.

If you installed 2020.0 on a machine that had not previously had a Classic version of RoboHelp installed, you could not be able to generate a CHM output. It was fixed in the updates.


20 Jul 2020


Problems with Command Line Generation.

Adobe identifed a problem with command line generation. It was fixed in the updates.


17 Jul 2020

Peter Grainge

Can't access the new Review feature?

You need to install the Creative Cloud Desktop app. You can download it from Adobe's site.


17 Jul 2020

Peter Grainge

RoboHelp 2020 freezes on opening.

This issue in 2020.0 was fixed in the updates.


If you find the information and tutorials on my site save you time figuring it out for yourself and help improve what you produce, please consider making a small donation.

Topic Revisions


Changes to this page

14 Jul 2020

New topic.

New items will not be listed here as they are apparent from the date.