Road Map: Credit Maintenance
Use the Credit Maintenance (CCM) program to review and change a customer's credit information. See Background for more information.
Before you run this program each time
You should run these programs in this sequence:
Sales Order Maintenance (OE) to enter orders, and optionally obligate items and create shipments.
OR
One-Step Invoice Entry (RE) to enter an order, obligate items, create a shipment, and confirm the shipment in one step.
OR
Quote-to-Order Transfer (EPIB) to transfer:
Sales orders imported from ASCII files with Order Import (EPI).
Sales quotations entered with EDI/Sales Quote Maintenance (QOE).
Customer projects transferred with Project Maintenance (PSM).
Orders created with Repetitive Billing Report (RBIC).
(Conditional) Order Shipment Selection (OSS) to obligate and create shipments for selected sales orders or order lines, if you have not done so with Sales Order Maintenance (OE).
OR
Sales Order Auto Processing (OAP) to obligate sales orders and create shipments.
Sales Shipment Confirmation (OC) or Secured Confirmation (SOC) to create a shipment, if you have not already done so, and confirm the shipment.
AND/OR
Bill of Lading Maintenance (BLM) to create a bill of lading and confirm the shipments and bill of lading.
AR Invoice Register (RR) to select confirmed shipments to invoice and print the AR Invoice Register, which creates AR invoices, updates commissions, sales statistics, and the general ledger.
Cash Receipts Entry (RCE) to apply cash received from customers to AR invoices, apply adjustments to existing transactions, enter miscellaneous cash, enter customer deposits and on-account payments, and print the Cash Receipts Register.
Before you run this program the first time
You should run these programs:
System Options Maintenance (XM) (Accounts Receivable Options) to set the Age on I=Invoice or D=Due date?, AR aging category 1 - 6, Aging category title 1 - 6 options.
System Options Maintenance (XM) (Order Processing Options) to set the Credit management active? and Calculate credit based on gross amount? options.
System Options Maintenance (XM) (Enterprise Options) to select a date display format for your enterprise, Branch Maintenance (TBM) to select a date display format for your branch, or User Maintenance (UIM) to select a date display format for an individual user.
Program Password Maintenance (XPM) to change the default password for CZCQM so that credit card numbers can be displayed and maintained.
Reason Codes Maintenance (TRCM) program to set up hold change reason codes.
AR Payment Method Codes Maintenance (TPMM) to set up payment methods.
Customer Maintenance (CM) to add a new customer. If you enter the customer's credit and order limits, these fields appear as default amounts in the Credit Maintenance program.
User Fields Maintenance (XMO) to set up user fields for this program.
After you run this program
You will most likely run these programs:
Credit Hold Release (CHR) to release sales orders from credit hold.
Order Hold Release (OHR) to release sales orders that were placed on non-credit hold with the Sales Order Maintenance (OE) program.
Order Release Listing (ORL) to print a list of orders currently on hold.
Credit Hold Inquiry (CCHQ) to display customer placed on credit hold with the Credit Maintenance (CCM) program.
Customer Service Inquiry (CSI) to display a customer's open order balance, available credit, sales history, AR aging, and open orders.