Road Map: Customer Item Maintenance

Use the Customer Item Maintenance (CIX) program to create, change, and delete a cross-reference from a customer's item number to your item number.

Before you run this program each time

You should run these programs: None required

You should run these programs:

System Options Maintenance (XM) (Help and Other Path Options) to set the Base path and Item folder options.
(Optional) System Options Maintenance (XM) Order Processing Options to set the Populate cust item from item xref? option.
Customer Maintenance (CM) to set up customers.
Enterprise Item Maintenance (IM) to set up inventory items for your enterprise.
Branch Item Maintenance (IMB) to set up inventory items for your branch.
User Fields Maintenance (XMO) to create user-defined fields for this program.
Output Device Maintenance (XDM) to set up output devices you plan to use.
Date-Output Device Maintenance (ZE) to select your default output device and set whether you can override that device.
Customer Item Control Codes Maintenance (TCICC) to enter codes to provide selections for customer-controlled items.

You will most likely run these programs:

Customer Item Number Inquiry (CCI) to display a customer's item number that is cross-referenced to your item number.
Sales Order Maintenance (OE) to enter an order for this customer item number.
EDI/Sales Quote Maintenance (QOE) program to enter a sales quotation for this customer item number.
One-Step Invoice Entry (RE) to enter an order for this item, obligate it, create a shipment, and confirm the shipment in one-step.
Price Lookup (PLU) to display a price for a customer item number.

You can print the customer's item number of these documents:

Sales Order Print (OP) to print or reprint a picking list that includes all items ordered, whether or not the items are being shipped, for a specific sales order.
Picking List Print (OPK) to print or reprint a picking list for a specific sales or transfer shipment.
Packing Slip Print (OPAK) to print or reprint a packing slip for a specific confirmed shipment.
Packing List Print (OPL) to print or reprint for a specific sales order a packing list that includes all items ordered whether or not the items are being shipped.
Acknowledgment Print (OPS) to print or reprint an order acknowledgment for a specific customer.
Quote Acknowledgment Print (QPS) program to print or reprint a sales quote acknowledgment for a specific customer.
Invoice Print (RP) to print or reprint an invoice for a specific customer.
RMA Acknowledgment Print (RMAA) to print or reprint an acknowledgment to send to the customer for a specific RMA.
RMA Packing Slip Print (RMAP) to print or reprint a packing slip to send to your customer to include with the items you authorized them to return.