Create a Credit Memo to Change the Price

Use the One-Step Invoice Entry (RE) program to create a credit memo for returned items, to change the price, and to correct shipping charges. These credit memos affect inventory. You can also create a credit memo that does not affect inventory. See Background for other tasks that you can perform with this program and Road Map for work flow.

1. Click New, enter NEW, or enter # if you want the program to assign the next available sales order number. Use the Numbering System Setup (XOC) program to set up a sales order numbering scheme.

OR

Enter a unique identifier for the sales order you want to create. You can do this only if the Allow override? option is selected for Sales Order in Numbering System Setup.

2. Enter data in these fields:

The program prompts you to select a one-step transaction type.

3. Select Credit memo and click Select.

4. Enter data in these fields if you want to attach this credit to an invoice. If you attach now, the program displays the lines and reverses the quantities and amounts. Attaching can save you data entry time.
   
   However, if the invoice has many lines and you need to change only one that is not serial controlled, attaching later may be easier. To attach later, see Attach a Credit to an Invoice After Changing a Price.

The program prompts Do you want to create a credit memo attached to invoice [number]?

5. Click Yes to confirm, click No to change the one-step transaction type, or click Cancel to start over.
   
   When you click Yes, the program displays the lines on the invoiced order with negative quantities in the Qty open column.

6. Click Add to enter a line for the same item and quantity with the correct selling price.

7. Enter data in these fields:

8. Press F10 when you have completed data entry.

9. (Conditional) Click OK if you are using long form entry. The program prompts for the next line. Enter another item or leave the fields blank and press F10.  
   
   You should have two lines listed. The first has a negative quantity and the original selling price. The second has a positive quantity and the correct selling price.

10. (Conditional) If this is a serial controlled item, select the first line, click Select, and click Obligate. Note the serial number. Then select the line you added, click Select, and click Obligate. If a different serial number is selected, click Sel to release it, click Sel next to serial number on the first line, and click Exit.

11. (Conditional) If the order has lines that have the correct price, select a line and click Delete twice. Repeat until you have removed all lines that do not need to be changed.

12. Click Exit to return to the order header.

13. (Optional) Click Other info, click Modify, and select a reason code for the Memo reason field. Press F10.

14. Click OK.

15. (Optional) Click Shipping info to correct freight if you shipped one box. Accept the displayed negative amount for freight or enter the correct freight amount. A positive amount increases and a negative amount decreases the amount the customer owes.

OR

Click Frt detail to correct freight if you shipped several boxes. Select the box and click Select. Click Modify and enter the amount of the credit. Press F10 and click OK. Click Exit.

16. Click Confirm.

17. Choose the appropriate options:

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