Create a Credit Memo to Correct Shipping Charges

Use the One-Step Invoice Entry (RE) program to create a credit memo for returned items, to change the price, and to correct shipping charges. These credit memos affect inventory. You can also create a credit memo that does not affect inventory. See Background for other tasks that you can perform with this program and Road Map for work flow.

This procedure creates a credit memo that has no lines. After you correct the shipping or other charges, you attach this transaction to the invoice you are correcting.

Click New, enter NEW, or enter # if you want the program to assign the next available sales order number. Use the Numbering System Setup (XOC) program to set up a sales order numbering scheme.

Enter a unique identifier for the sales order you want to create. You can do this only if the Allow override? option is selected for Sales Order in Numbering System Setup.

Enter data in these fields:

Field Name	Type / Max Length	Action / Description
Customer number	Required 10 alphanumeric	Enter the customer's number or click the Lookup icon and use the standard lookup options to select the customer from a list.
Ship-to	Optional 10 alphanumeric	If you shipped this order to a ship-to address, enter that ship-to number or click the Lookup icon and use the standard lookup options to select the ship-to number from a list.

The program prompts you to select a one-step transaction type.

Select Credit memo and click Select.
Enter data in these fields:

Field Name	Type / Max Length	Action / Description
Apply to existing AR document	Optional	Leave blank
Trn	Required 3 numeric	Accept the displayed transaction number.
Type	Required 2 alphanumeric	Accept the displayed transaction type.

The program prompts Do you want to create a credit memo?

Click Yes to confirm, click No to change the one-step transaction type, or click Cancel to end this action. When you click Yes, the program displays a credit memo header.
Enter data in the displayed fields. See Enter the Sales Order Header for field descriptions. Often the only field that you need to enter is:

Field Name

Type / Max Length

Action / Description

Cust PO number

Conditional
25 alphanumeric

If the PO required? field is set to Y, D, or W for this customer in the Customer Maintenance (CM) program, enter a number.

If the PO required? field is set to N in the Customer Maintenance (CM) program, leave this field blank.

Press F10 when you complete data entry.
(Optional) Enter data in this field if appropriate:

Field Name	Type / Max Length	Action / Description
Memo reason	Optional 5 alphanumeric	Select the code that explains why you are giving this customer this credit.

Press F10 when you complete data entry.
Click OK. The program displays the message Order number [number] has been created.
Click OK to acknowledge the number. The program displays the first line number.
Clear the field and press Enter.
Click Exit.
Click Attach.
Enter data in these fields:

Field Name

Type / Max Length

Action / Description

Apply to existing AR document

Required
12 alphanumeric

Enter the invoice number or click the Lookup icon to select the invoice from a list.

When you click the Lookup icon, you can:

Click	To
Select	Attach this credit to the selected invoice.
Invoice	Display the selected invoice. See Display AR Invoices. Click OK to return to the list of invoices.
Options	Switch the display between open invoices (not paid) and all invoices.
Cancel	Exit without attaching this credit to an invoice.

Trn

Required
3 numeric

Accept the displayed transaction number.

Type

Required
2 alphanumeric

Accept the displayed transaction type.

The program displays the message Do you want to attach this memo to invoice [number]?

Click Yes to confirm or click No to change the invoice number.
Click OK. The program displays Shipment totals.
Click Shipping info and enter the amount the customer is to be credited for freight and/or miscellaneous charges. A positive amount increases and a negative amount decreases the amount the customer owes. For example, for a 15.00 credit, enter -15.00.
Click Confirm.
Choose the appropriate options:

To	Do This
Display the selected record	Click OK.
Display the previous record in the file	Click Prev.
Display the next record in the file	Click Next.
Enter a new order	Click New.
Exit the program	Click Exit.