Background: AR Payment Reversal

Use the AR Payment Reversal (RVC) program to reverse a check or credit card payment and print the AR Payment Reversal Register. See Road Map for work flow.

This topic has these subtopics:

Uses
Preview and Final Register

Uses

You use this program for these reasons:

  • A payment was entered for the wrong customer.

  • A payment was applied to the wrong invoice.

  • The customer's check bounced.

  • The customer disputes an invoice and stopped payment on the check, or you simply want to put the payment on-account until you resolve the invoice dispute.

  • Reverse miscellaneous general ledger posting payments

Preview and Final Register

When you print the AR Payment Reversal Register, these documents print in this order:

Seq

Document

Comments

1

Preview register

Review to be sure that it is correct.

2

Preview journal

If all these are selected:

  • Print journal after register? option in the System Options Maintenance (XM) program (GL Journal Options)

  • Print GL jrnl in preview mode? Run Time option in this program.

3

Final register

If this option is selected:

  • Allow final reg upd? for this user in the User Maintenance (UIM) program

4

Final journal

If these options are selected:

  • Allow final reg upd? for this user in the User Maintenance (UIM) program

  • Print journal after register? option in the System Options Maintenance (XM) program (GL Journal Options)

The register displays this information for each reversal:

  • Customer number

  • Payment method

  • Payment/Reference number

  • Payment date

  • Payment amount

  • Processing fee: Payment amount x Processing fee % or Processing fee amount

  • Reason code for reversal

  • Currency

  • Cash organization code

  • Cash account

  • Customer name

  • Void date

These fields display for each transaction:

  • Transaction code

  • Invoice number

  • Payment amount

  • Discount amount

  • Payment/Reference number

  • Total amount reversed