Display the Credit Card Interface Log

The Credit Card Interface Log (CRDAQ) program lists calls made to the credit card processor if credit card processing is automated through the credit card interface.

These fields are displayed when you click Log in Credit Card Maintenance or run CRDAQ from the menu:

Field Name

Displays

Customer

The customer number used for the credit card transaction

Date/time

The date and time the call was made

Card name

The name or description of the credit card used

Seq

A system-assigned sequence number

Call type

Call type

Description

Card processing

AUTH

  1. Sent during Credit Card Maintenance or Sales Order Maintenance when a credit card is added if Validate/authorize new cards is selected (in System Options Maintenance - Credit Card Options).

  2. Sent during Sales Order Maintenance when a credit card is reference on an order if Authorize card in Order Entry is selected in System Options Maintenance - Credit Card Options.

AUTHSHP

Sent prior to order confirmation if Authorize amount at order confirmation is selected (in System Options Maintenance - Credit Card Options) to verify that the order can be shipped. The net amount of the order is sent for the authorization. If the authorization fails, the shipment is not confirmed, and no shipping documents are produced.

CHARGE

  1. Sent during the AR Invoice Register when you PROCEED to the final register/update, the transaction initiates a card payment. If the payment request fails, the invoice is still processed, but there is no corresponding payment posted for it. (If the problem is resolved, you can post the payment in Cash Receipts Entry and select the invoice to apply it to there.) Payments sent as part of AR Invoice Register processing are sent as level 3 transactions (i.e., with line item detail).

  2. Sent during Cash Receipts Entry, when you PROCEED to the final register/update and have entered a credit card payment. Payments may be processed as a deposit that you will apply to an order or shipment prior to invoicing, or applied as a payment to an existing invoice. If the payment transaction fails, the payment is skipped when the register batch is updated.

    If a credit card payment is entered as a deposit, a payment for multiple invoices, or a partial payment of a single invoice, it is sent as a level 2 transaction (i.e., with no line item detail). If the payment is for a single invoice and matches the net amount of that invoice/shipment, line item details are sent (i.e, and it is processed as a level 3 transaction).

INQUIRE

An inquiry of a previous transaction is done to determine the settlement status of the transaction. When a payment is reversed in PowerShift, a refund is issued if the transaction is settled; if not yet settled, a void transaction is sent.

An inquiry is also done to determine the settlement status and date to see if a card profile for a one-time customer can be deleted.

REFUND

Sent from AR Payment Reversal when a credit card payment is reversed. The payment will be voided if it has not been settled (may be one to two days, depending on card merchant and when it is processed); the payment will be credited to the user's card if the payment transaction has already settled.

VOID

A void transaction is sent after doing an authorization in Credit Card Maintenance, Sales Order Maintenance or Shipping Confirmation. The final authorization/capture is only done at the time of invoicing.

A void transaction may also be sent from AR Payment Reversal if the transaction being reversed has not yet been settled.

Card management

ADDCARD

Sent when you add a credit card (e.g., in Credit Card Maintenance or Sales Order Maintenance).

DELCARD

Sent from Credit Card Maintenance when you delete a credit card.

GETCARD

Sent from Credit Card Maintenance when you click Update retrieve and display card information.

UPDCARD

Sent from Credit Card Maintenance when you click Update and change card information.

Program

The program that made the call to the credit card interface

Status

The result of the call:
Approved: the credit card transaction was approved
Declined: the credit card transaction was declined
Failed: there a problem communicating with the credit card processor

Authorization

The authorization code returned (for authorizations, charges, refunds)

User ID

The user running the program that made the call

Payment no

The payment number for payments entered in Cash Receipts Entry

Order

The sales order number for authorizations and charges.

Shp

The shipment number (for order confirmation authorizations and charges)

Trans no

The transaction number returned

Message

If there was an error or the card was declined, a message is displayed. See Error Messages.

  1. Choose the appropriate options:

To

Do This

Review your options for this program

Click Prog opts. See Set Options for Reports and Inquiries for more information.

Print the list

Click Print. See Print an Inquiry.

Display further detail about a message returned

Highlight a line and click Detail or double click the line. See Error Messages.

Return to the program you called the log from

Click OK.

Exit the program

Click Exit.

Error Messages

When you highlight a line and click Detail or double click a line, the fields from the list box are displayed.

If an error occurred or if the credit card was declined, the Message field displays the error with a numeric code. Contact helpdesk@qantel.com if the code is 400 or greater.

Descriptive information about the error, if available, is displayed in the Message detail and Error reference fields.