Partially Receive an RMA

When you leave the Receive complete? field blank in the Receiver Maintenance (IRC), you can receive selected lines or a quantity that is different from the quantity open on the RMA line.

The program displays the RMA number, customer number, customer name, and the expected return date, followed by these fields for each line:

Field Name

Displays

Ln

The transfer line number

Sel

A check mark indicates the line is selected

Item number

The item number on the line

Description

The description of the item

Qty to return

The quantity authorized to be returned

Qty returned

The quantity that has been returned

Current receipt

The quantity that will be received when you click OK

Stk UOM

The unit of measure the item is stocked in

  1. Choose the appropriate options:

To

Do This

Review your options for this program

Click Prog opts.

This button is available only if you can set options for this program.

Select/de-select a transfer line

Highlight a line and click Select or double click the line. A check mark in the Sel column indicates the line is selected for receipt; the quantity to receive defaults to the quantity shipped. See Modify to receive a different quantity. Click Select again to de-select the line; the quantity to receive is cleared.

Display the transfer

Highlight a line and click Order. See Display a Branch Transfer. Click OK to return to this program.

Change the quantity to receive

Highlight a line and click Modify. The program prompts Enter qty to receive. Enter or change the quantity as required. Click OK if your entries are correct or click Cancel to de-select the line and clear the quantity to receive.

Select all lines

Highlight a line that is not selected and click All. A check mark in the Sel column indicates lines are selected for receipt; the quantity to receive defaults to the quantity shipped for all lines. See Modify to receive a different quantity.

De-select all lines

Highlight a line that is selected and click All. The Sel column and the quantity to receive is cleared for all line.

Receive selected lines (the Qty to receive column displays the quantity you are receiving)

Click OK. The program assigns a receiver number. Click OK to acknowledge the message.

If any of the items received are stocked in multiple locations or have control numbers (specified in Enterprise Item Maintenance), you are prompted to enter stocking location and/or lot/serial numbers as required. See Enter Control Information.

  1. When you click OK, the program displays the following messages:

    • If the does not require inspection, the program displays the message:
      Created receiver [number]; repair order [number] was created.

    • If a line is flagged for inspection, a repair order can still be created in Rejected Material Disposition (MRB) program after inspection. The program displays the message:
      Created receiver [number]; requires inspection. Click OK.

    • If the customer requested replacements for items you make, displays the message:
      Replacement memo [number] has been created.       Click OK.

    • If the customer is returning the item for credit, the program displays the message:
      Credit memo [number] has been created.       Click OK.

  1. Enter another RMA number or leave blank to receive another type of order or exit the program.