Enter Control Information

When you click Ctrl detail in the RMA Maintenance (RMA) program, the program displays fields for you to enter control information for the items the customer wants authorization to return.

Note
If the RMA is attached to an invoice, see Select Serial Numbers to Return.

Select a control number and click Select.
Click Modify and enter data in these fields:

The program displays these fields:

Field Name	Displays
Serial number	The serial number of the selected item.
Warehouse code	The code of the warehouse location for this item.
Bin location	The bin location where you stock this item.

Click Modify and enter data in these fields:

Field Name	Type / Max Length	Action / Description
Qty to return	Required 11 numeric	Accept the default of 1 or enter another quantity that the customer wants to return in the Qty to return field.
Qty returned	Display only	The quantity that has been returned. This field displays 0 until you receive the returned items.

Choose the appropriate options:

To	Do This
Change a field	Click Modify.
Delete a saved record	Click Delete.
Exit without entering this control information	Click Cancel.
Accept this data	Click OK. Enter the next serial number or warehouse and bin location or leave these fields blank to exit.

Choose the appropriate options when you click OK:

To	Do This
Enter another control number	Click Add.
Delete the selected control number	Click Delete. See Delete.
Copy the selected control number	Click Copy. See Copy.
Display the selected control number	Click Select.
Display control numbers from a specific number	Click Restart. The program prompts Control number, Warehouse code, and Bin location. Enter the first control number you want to display or leave blank to begin with the first number in the file.
Print the control number listing	Click Print. See Print.
Display the previous set of records in the file	Click Page up.
Display the next set of records in the file	Click Page down.
Enter a range of serial numbers to add or remove serialized items from the return	Click Range. Enter a Beginning serial no. Enter an Ending serial no or Qty to process. Click Add range to add a range of serial numbers to return, or click Remove range to remove serial numbers from the return. Click Cancel to exit without making changes. See Background for more information. This button is inactive in inquiry mode.
Exit control detail	Click Exit. See Enter an RMA Not Attached to an Invoice.