Display RMA Line Detail

Use the RMA Line Inquiry (RMAI) program to display an RMA's repair order and credit and debit memos. See Road Map for workflow.

  1. Enter the RMA number or click the Lookup icon and use the standard lookup options to select the RMA from a list.

    The program displays these header fields:

Field Name

Displays

RMA no

The RMA number you entered or selected

Source

RMA: Return material authorization credit memo or replacement order

Cust no

The number of the customer that placed this order

Ship-to no

The customer's ship-to number for this order

Dest cust no

The customer's number if you are shipping to the bill-to address or the number of the customer's customer if this is a dealer who had this order shipped directly to the end user

Return date

The date the the RMA was entered

Return branch

The branch the goods will be returned to

Entered by

The person who entered the order

Cust PO no

The customer's purchase order number

Cust name

The customer's name

Ship-to name

The customer name for this ship-to address

Dest cust name

The customer's name if you are shipping to the bill-to address or the name of the customer's customer if this is a dealer who had this order shipped directly to the end user

Net amount

The net amount of this order: ((Quantity ordered x Price) - Line discounts) - Order discounts

Price code

The price code assigned to this customer in the Customer Maintenance (CM) program

Tax

The tax code for this customer and order

Ship via

The code that identifies the carrier used to ship this order

Status

The status of the order:

Status

Description

Cancelled

This RMA has been closed

Complete

Returned material has been received and/or a credit issued

Credited

A credit memo has been created

Printed

The RMA Acknowledgment has been printed

Released

Material has been authorized for return

Replaced

The quantity has been replaced

For each line on the RMA, the program displays:

Field Name

Displays

Sts

Status of this line:

Status

Description

Cncl

Original quantity changed; new quantity completely received

Clsd

Quantity authorized to be returned has been received and the replacement has been shipped

Rcvd

Partially received

ToRc

To be returned

Ln

The line number

NS

A check mark indicates a non-stock item

Item no

The item ordered

Description

The description of the item

Sls UOM

The sales unit of measure for this item

Return qty

The quantity to be returned, calculated as the original RMA line quantity less the quantity received

Received qty

The quantity that has been received

To be credited

The original quantity to be credited less quantity already credited

Credited qty

The quantity for which credit has been issued

To be replaced

The original quantity to be replaced less quantity already replaced

Replaced qty

The quantity that has been replaced

First mfg order

The first manufacturing order created for this line

More mfg orders

*: Indicates that there are more manufacturing orders for this line

First receiver

The first receiver created for this line

More receivers

*: Indicates that there are more receivers for this line

First CM/DM

The first credit or debit memo created for this line

More CM/CM

*: Indicates that there are more credit and/or debit memos for this line

Choose the appropriate options:

To

Do This

Review your options for this program

Click Prog opts. See Set Options for Reports and Inquiries.

Print the line item listing

Click Print. See Print an Inquiry.

Go to a related program

Click Jump. See Jump. Click OK to return to this program.

Display the RMA header

Click Header. See Display an RMA. Click OK to return to this program.

Display RMA line detail

Highlight the line and click Line. See Display Details of an RMA Line. Click OK to return to this program.

Display the associated manufacturing order, transfer, purchase order, or requisition for a line

Highlight the line and click Supply. See Display Supply. Click OK to return to this program.

Display notes for this RMA

Click Notes and then:

Click

To

Header

Display RMA order header notes

Line

Display line notes

Back

End this action

See Display Notes.

Display receivers a line

Highlight the line and click Receiver. See Display Receivers for Orders. Click OK to return to this program.

Display credit and debit memos

Click Memos. See Display an RMA Memo.

Specify a different RMA

Click OK.

Exit the program

Click Exit.