Receive a Serialized Item on an RMA

Use the Serialized RMA Item Receipt (IRP) to receive serialized items against an RMA. See Road Map and Background for more information.

Enter the RMA number or click the Lookup icon and use the standard lookup options to select the number from a list.
Click Add.
Enter a serial number (16 alphanumeric) for receipt processing. Click the continue arrow.

The program displays these fields:

Field Name	Displays
Item number	The item number of the serial item.
Description	The description of the serial item.

Field Name

Displays

Seq

System assigned sequence number

Serial number

The entered serial number

Item on RMA?

Selected indicates that the specified serial number matches an item that is on the RMA

Status desc

Status definitions:

Status	Description
Entered	Serial number is not assigned
Invalid	Serial number is not valid for receipt against this RMA

Reason

Status reasons:

Status	Description
No RMA control detail	Serial number is available
Invalid serial number	Serial number does not exist
Item not entered on RMA	Serial number is for an item that is not on the RMA
Item on hand	Serial number is in inventory
Issued to mfg order	Serial number is issued to a manufacturing order
Pre-assigned	Serial number is pre-assigned to a manufacturing order
Item is in consignment	Serial number is in consignment inventory
Morgued	Serial number has been morgued

Line

The line number on the RMA for the serial item

Item number

The item number for an issued serial number

Description

The description of the serial item

To	Do This
Add another serial number	Click Add.
Delete the selected serial number	Click Delete. See Delete.
Change the entered information	Click Select. Change the serial number and/or item number and click OK to validate the changes. See step 6.
Print the list of entered serial numbers	Click Print. See Print.
Receive all valid serial numbers	Click Process. The program warns if you entered fewer serial numbers than the quantity on the RMA line. Click Yes to process a partial receipt or click No. Press Tab to accept the current RMA number. Entered serial numbers are listed. Serial numbers entered for receipt are not retained if you specify a different RMA number or exit the program without processing.
Specify a different RMA	Click OK.
Exit the listing	Click Exit.